Web Hosting Review Zone

HostGator offers a great selection of shared and dedicated server solutions for small and large websites offering security for long growth and upgrade. All its plans come with 24 hour, 7 day a week, 365 day a year phone support, 99.9% uptime, and all plans come with have a 30 day money back guarantee. All sites are placed on a top-of-the-line Dual Xeon server that can provide instant backups of your site. The Hostgator control panel is one of the best in the industry, and has over 52 scripts that can be installed with a click of the mouse.

Price – 10/10

Its three shared hosting plans range from $4.95 a month to $12.95 and from $174.00 to $374.00 a month on dedicated plans. All plans come with a huge range of features, excellent support and a 30 day money back guarantee.

General Features – 10/10

The cheapest plan has 350 GB disk space with 3000 GB bandwidth, 1 domain and 20 subdomains. The most expensive shared plan comes with 1000 GB disk space, unlimited GB bandwidth and unlimited domains and subdomains. Semi dedicated packages have 25 GB of disk space with 500 GB bandwidth and also with unlimited domains and subdomains. All plans come with site builder, excellent control panel and web statistics.

Email Features – 9.5/10

All plans provide comprehensive email service with the cheapest plan providing 30 POP3 accounts with all other plans providing an unlimited number. All other email features such as web mail, e-mail aliases, auto responders, mailing lists, catch calls, spam assassin, mail forwarding, IMAP support and SMTP are common to all the plans.

Software and Script Support – 9.5/10

The supported features are quite extensive and include on all plans among others MySQL databases, CGI, PHP 4 & 5, Ruby on Rails, SSH, Perl, Frontpage, Image Magik and Streaming Audio and Video. The e-commerce features are quite basic and not suitable for sophisticated use. They also include the open-source cart scripts available with their Fantastico installs, osCommerce, Agora, ZenCart, and Cube Cart. They also offer shared SSL.

Customer Service – 9.5/10

Hostgator has 24/7 phone and sales support, an email ticket system and online live chat. Hostgator also provides a comprehensive library of knowledge available from their site covering most topics applicable to help desk. Plus, there are flash tutorials which are a real bonus and well put together. Another advantage of Hostgator’s customer support is online community and blog where customers can interact with each other, read each other’s comments and help each other on commonly asked questions.

Customer Feedback – 10/10

Feedback on Hostgator indicates that its month by month payment system is a distinct advantage over other web hosting providers who charge annual fees. It gives the customers the security of not having to fight for a refund if things go wrong. Another feature of Hostgator is its honesty with customers. On its website, it posts complaints by users on a range of issues followed by how each complaint was resolved. Not only is this an honest and open approach, it reflects positively on the company because it shows both sides of the web hosting picture making customers feel that Hostgator understand them. Well done Hostgator.

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