Any GoDaddy web hosting review you read is likely to highlight at least three standout features: the free hosting plan, the website builder, and GoDaddy’s 24/7 support. The free plan is a great way to try out GoDaddy’s website builder and other features before committing.
You’ll find mixed reviews about their support team’s response time and the quality of support, but there’s also a strong knowledge base, making it easy for you to find an answer on your own. 24/7 support is standard for some of the best web hosting companies, but not all of them include phone and live chat. GoDaddy offers support through those avenues, in addition to email.
Despite the few downsides we listed, GoDaddy remains one of the most popular choices for individuals and small businesses around the world. It also made the cut in our top 10 picks for the best web hosting services.
GoDaddy stands out from the competition with its free web hosting plan. Please note that this plan is literally free forever and not just a trial. However, the free plan is severely limited. For example, you should use a subdomain on GoDaddy’s domain (yoursite.godaddysites.com). Still, it gives you a chance to try GoDaddy’s website builder and see the templates you can use.
One of the most frustrating things about GoDaddy is its price. It seems fair on the surface, but once you sign up for a paid plan, you’ll see that GoDaddy is far from transparent with its pricing practices. These are the plan levels, upfront costs for various terms, and renewal fees for shared hosting.
You may notice that your only options in your cart are three-, 12-, 24-, and 36-month options, but you can choose a hidden one-month plan after you hit the continue button. You have to choose a month from the drop down menu on the next page. If you’re not looking for it, you could miss it, which seems very tricky from GoDaddy.
Keep in mind that you are missing out on some features that other web hosts include as standard, even with the cheapest shared hosting plans. There’s no Secure Sockets Layer (SSL) certificate or malware scans for the Economy or Deluxe plans. GoDaddy includes an SSL for the top-tier plans, but security is still an extra charge (almost double the total cost on the lowest plan).
GoDaddy also offers VPS hosting, which ranges from $4.99 to $99.99 per month, depending on the length of the term and the discount. Dedicated hosting is also available, which costs $129.99 to $419.99, also depending on the length of the term and the discount.
GoDaddy’s 24/7 support does not apply to all countries or support pathways. But for many countries, including the US and UK, you can get 24/7 phone support. And for most, live chat is available 24/7, but hours may be limited for some countries.
Wait times for phone or live chat are usually quick, but we have experienced up to an hour wait for a representative. GoDaddy web hosting reviews from customers are mixed.
It seems that most of the negative reviews have to do with renewal fees, refunds, and customers not knowing how high renewal fees are. Positive reviews highlight how hard many customer service representatives work to help a customer fix a problem or get a refund.
Using the GoDaddy site builder is easy for anyone to use. Choose one of over 175 free templates, then fill it out with your own images, text, and business logo. The editor is intuitive, with point-and-click navigation from the menu on the right-hand side.
If you want to get hosting with GoDaddy’s site builder, you will have slightly different pricing and features. The normal cost is $9.99 to $14.99 for standard hosting and site building, and $16.99 to $29.99 for an online store. These plans come with SSL, search engine optimization (SEO) tools, and some marketing features.