An exclusive interview with Deepak Kori, founder and director of MilesWeb. The company was just named one of the Most Innovative Web Hosting Companies in the US in 2022.
MilesWeb was founded in 2012, with a strong vision to help businesses of all sizes, industry verticals, and large enterprises succeed online with a feature-rich, reliable, and competitively priced web hosting service.
Looking back at that time, I still remember, we started in a small office space, in Nashik Maharashtra (India). During the beginning, we have evolved a lot.
It is truly an exciting time for us, which prides itself as the leading and renowned Indian web hosting provider, extending its roots into the international market.
Our portfolio includes a wide range of web hosting solutions including Shared Hosting, WordPress Hosting, Reseller Hosting, Cloud Hosting, VPS Hosting, Dedicated Servers, WordPress Cloud, SSL, Domains and more.
With this, we promise 99.95% uptime to keep our clients’ sites online and 24/7 support to address your technical concerns.
To make it that much easier, we are committed to providing our customers with absolutely everything they need to host and manage a website.
What makes your company innovative/unique? What are the key partnerships and engagements made to drive innovation?
I believe that in the rapidly developing business market, there is always room to innovate, and that is what we pursue.
At MilesWeb, we focus on improving the overall web hosting experience for our customers. This includes optimized website speed, email delivery improvements, premium site scanner, security software, and more.
Of course, customer service is another factor that sets us apart.
We provide 24/7 managed support via email, live chat, phone and tickets, and that too in regional languages such as English, Hindi and Marathi, offering the highest level of convenience.
Whether our customer is facing a small or large technical problem, at 3pm or 4pm, our team is ready to help. I believe it is our support and professional service that customers prefer to choose us.
Despite this, we have made some strategic partnerships with major players in the industry. We have partnered with Yotta and Ctrlsthe largest Tier-4 data centers in Asia.
And for managed cloud services, we’ve partnered with AWS, Digital Ocean, and Vultr. In fact, together as partners we can make a significant impact.
And that’s it, I think!
Kindly explain upcoming projects/plans that will benefit your clients.
Things are always busy around here. We are constantly investing to provide significant features and capabilities, infrastructure advancements, best-in-class technology, security tools, and everything else that is beneficial to our customers.
How do you see the company and the industry in the future ahead?
Of course, when it comes to us, we are looking for an exciting future. For starters, India has over 7.9 million Micro, Small and Medium Enterprises (MSMEs), as of March 27, 2022. Exactly, we seek to help these industry segments get online with our reliable web hosting service. .
MilesWeb is undoubtedly thriving and at the same pace we want to fill the void, acquire the market and reach great heights of success.
Also, the Indian web hosting market is growing very fast in terms of infrastructure. Meanwhile, a recent report says that, “More than 45 data centers covering 13 million square feet and 1,015 MW of IT capacity are planned to set foot in India by 2025.” This would really be a big step considering the strong infrastructure demands.
I think the future ahead is definitely lined up for massive growth.
The greatest achievements of your company.
I believe the greatest achievement of our company so far is the dramatic improvement in the “Customer Satisfaction Index”. The point is, from the very beginning, our focus on customer experience has always stayed at the top.
Top-of-the-line hosting service, prices they can actually afford, security, and quality customer support are all that users expect from a web host. All this does not work in isolation. It is the definitive combo of success.
We thrive on delighting our customers with all of this and much more. We have tried to keep our customers happy at every step of their online journey.
List some of the awards, achievements, recognitions, and customer feedback that you consider notable and valuable to the company.
Well, to be honest, we never do business expecting rewards in return. But yes, whatever we do, we raise the bar for excellence!
And as a corollary to that, we’re highly regarded for our unmatched customer support, reliable hosting service, and being the user’s first choice.
Also, to date we have won the “The best choice of the user” by Hostadvice”, “Facilitator of the Year Award” by Nayabharat Jagran Group, for helping SMBs to brand their presence on the web, “Great help” & “Excellent service” by Hostadvice, “Most viewed” Hosting provider by Hosting Seekers and badges continue.
On top of that, we receive stellar feedback from our customers every day to address their technical concerns and help them with a smooth online experience. We have received more than 10,000 positive reviews from our valued customers on different trusted review platforms.
I have to say that these comments are especially motivating for our support associates and remain the most valuable testimonial of our company.
This is really a good question. It is obvious that progress is not just a one day game, it is about the constant efforts and strategic methods to take your organization from where it started and where it is now.
In exactly the same way, we started our company ten years ago, with each move progressing simply by putting in a lot of hard work and focusing more on customer satisfaction. From the beginning, we have followed a uniquely customer-centric approach and we are ready to go outside the box so that you are satisfied.
This is the spirit of why we stand strong with just over 40k+ satisfied customers on a global scale. Obviously yes and the number is growing day by day. In short, this approach has helped galvanize the progress of our company.
Advice for future leaders who want to succeed in the marketplace.
I would say that the world of web hosting is very competitive and you need to go the extra mile to succeed. This is my advice to diligent future leaders: “A leader par excellence, the leader does not follow a single path.”
For this, they must have the guts to take risks beyond their comfort zone and, of course, they must have the perfect balance between seasoned experience and the will to thrive.
Most importantly, a leader must have the ability to handle the challenges, the ups and downs of the market, and ultimately understand the customer’s requirements and keep them satisfied.
Well, and these are the great mantras that I believe in.
Thanks. It is a pleasure and a great moment to be part of this interview!